Return & Exchange Policy
Returns Made Easy!
**POP UP SHOP PURCHASES**
Clothing purchased in person at Pop Up Shops can be returned for STORE CREDIT ONLY within 10 Days of purchase. Customer will be responsible for shipping costs. Jewelry & Accessories can NOT be returned
**ONLINE STORE PURCHASES**
We hope you love everything you buy from us, but being frequent online shoppers ourselves, we know the woes of not being able to try before you buy. We aim to make the return process simple and painless for you!
***We take the time to carefully inspect every item before we ship it to you and we hope to never miss a thing. Please review your order as soon as you receive it. If you believe you have received a defected or damaged item, please notify us at firstname.lastname@example.org within 3 days of receiving the item and include a picture of the defect. If you are missing items or were sent an incorrect item, please let us know as soon as possible.***
RETURNS MUST BE SUBMITTED WITHIN 14 DAYS OF ARRIVING TO YOU, NO EXCEPTIONS
What Can be Returned?
The items being returned must meet the following requirements:
- All original tags must be attached
- No more than 14 days has passed since the item arrived to you
- Items must be unworn, unwashed, free of any stains, odors and damages that were not present before they were shipped to you. We have the right to refuse any return if these or other post shipment irregularities are apparent.
- Item was purchased at Regular Price (not sale)
- Certain promotions are not eligible for returns, but will be labeled as so
What Cannot be Returned?
Sale/Clearance Items- will be marked 'Final Sale'
Accessories- Including jewelry, hats, scarves, trinkets, etc.
Gift Cards- All gift card purchases are final sales. However, they do not expire and can be redeemed for their full value at any time
Damaged/Used Items- Items deemed unacceptable due to irregularities that were not present when we sent them to you. You will be notified and the item will be sent back to you at your own expense.
How Do I Issue a Return?
- Make sure your item meets the return requirements listed above
- CLICK HERE for our automated return form. Fill out form and submit. You will receive an e-mail with your completed return form. Print the e-mail and include it in your return package. That's it!
- Securely pack your items and remember to include your completed return form
If you are not using our Pre-Paid Return Shipping Label:
If you choose to use your own form of shipment, we recommend adding a tracking service and/or insurance to the shipment. We are not responsible for any lost shipments.
Where Do I Send My Return?
Cali Moon Boutique
P.O. Box 22
Plainville, CT 06062
If You Chose Store Credit:
Your store credit will arrive via e-mail in the form of a gift card code to be used at checkout on your next purchase. Store Credits never expire!
If You Chose a Full Refund:
We will notify you via e-mail when we have issued the refund back to your original form of payment. Posted times may vary depending on your financial institution.
Can I Exchange My Items for Different Items?
Due to a limited amount of inventory per style, we cannot offer exchanges at this time. We recommend to place a new order and submit a return form for the item you would like to return.